Interesting topic. And legibility is also an interesting word choice for this. I've always thought of the thing he describes as a dichotomy between the formal/o

Interesting topic. And legibility is also an interesting word choice for this. I've always thought of the thing he describes as a dichotomy between the formal/official way of doing things (like you would communicate and work with strangers) and the informal way of doing things (like you would with a friend or with yourself). While smaller companies seem to benefit from using the informal process, once it gets past a certain threshold, that no longer seems to work as well, so things get more and more regulated to cope with the scale. The thing I've noticed is that formal rules and processes, while necessary, over the long term tend to lead to rigidity/petrification and to losing the creative spark and the ability to adapt to changes. People get so used to them that the process becomes more important than the end goal. It seems really hard to keep things fresh, alive and prevent them from falling into routine, it's like fighting entropy. I guess money is in a way like the blood of a company but I doubt that most people are truly inspired or motivated by it, hence making money is necessary, but not a good reason in itself for a company to exist.