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Building a product doesn't magically change your role. Devs are not customer support. What you're saying is basically that the ability to do a task means you t
by TheWookieDavid 1y ago
Building a product doesn't magically change your role. Devs are not customer support.
What you're saying is basically that the ability to do a task means you technically should do that task. I can definitely mop, but that doesn't make me a janitor, not even technically.
- alsetmusic 1y agoWorse, a software dev may have no experience with IT-style troubleshooting. I've seen this first-hand. And there's no telling what assumptions they might make about how much users do or do not know when offering advice.