I don't know about Synology, don't know anyone there, but in my case I do this kind of thing out of principle. Often I'll just voice my opinion and try to conv

I don't know about Synology, don't know anyone there, but in my case I do this kind of thing out of principle. Often I'll just voice my opinion and try to convince management even if it doesn't directly affect me (I don't work support). I think that, generally, we all benefit when things are done well and relations are not adversarial. In the specific case of NAS support, I doubt that would make a lot of difference. I bet 90% of people will call about their NAS not working without first checking that it's actually plugged in. Why do you think this question is on top of the list? Had a very similar complaint last Friday: I work in infrastructure, and some people were installing something that needed networking. Dude comes up: "I don't get any network". Huh. I ask if it's actually plugged in. Nope.