4 ms·
Good luck when it doesn't work though. I decided to take the hit and pay their exorbitant HDD prices on the basis that they came with a warranty etc and one of
by lexicality 1y ago
Good luck when it doesn't work though. I decided to take the hit and pay their exorbitant HDD prices on the basis that they came with a warranty etc and one of the drives failed within 3 months.
It was genuinely like pulling teeth. They demanded I ship the drive at my own expense from the UK to Germany and they didn't send a replacement for 3 weeks after it arrived at their warehouse. I had to buy another drive to repair my RAID cluster while waiting. Absolutely outrageous customer support.
- greggsy 1y agoYou need to have pretty tight supply chains if you’re going to support warranty claims on something as consumable as disks. I don’t know who supplies their HDD and SSDs, but you’d want the relationship and traceability to be pretty robust. Syno have always been a software company first, a hardware company second, and a storage media company last. It makes sense to try and control the full vertical, but they just don’t have enough clout to compete against the big enterprise companies. I honestly believe the disk whitelisting thing was part of an attempt to overvalue the company in preparation for a sale.
- kstrauser 1y agoThat was the absolute deal killer for me. Even if the white labeled drives were the same price, which they decidedly weren’t, if I have a Seagate that dies, I know a local shop where I can buy a replacement an hour later. All Central Computers has in stock from Synology is a 12TB drive for $300 (LOL no). Amazon Prime’s largest drive is an 18TB unit for $800 (WTF are you kidding me?). I don’t have time to wait around for them to ship a drive. I certainly don’t have the budget to stock up on spares at their exorbitant prices. Hard pass.