3 ms·

They tried it though - remember that if you are ever trying to buy another. There are people at the company who wanted this and got greedy, and are only backtra

by AJRF 1y ago

They tried it though - remember that if you are ever trying to buy another. There are people at the company who wanted this and got greedy, and are only backtracking now because it negatively impacted them. Don't forgive them, and don't buy Synology.

moffkalast 1y ago
"Synology fucks around and finds out, more at 11"
b3lvedere 1y ago
Meh.. i do kinda forgive them. They tried, they lost, they reveserd their decision and hope to keep their customers (read:sales) happy. There are plenty of companies which would double or triple down their bad decisions and flatly tell the customer is the problem. Our customers usually want nice, but monitor/manageble NASes and Synology was quite acceptable. It got annoying when we could not put in any harddisk we'd wanted, but most of our customers did not really care, so we didn't as well. If you absolutely need superb storage you should stop using NASes anyway and get a far better (but more expensive) solution. Then again if i myself want some NAS functionality, i'd fire up a Debian with Samba using any hardware i want.
- Jaepa 1y ago
  They did that though. They have doubled down and told the users they were wrong & that this was a needed Eventually relenting because of the consequences isn't a laudable accomplishment. Also it very much appears as they not really relenting, just trying to recover some PR https://www.heise.de/en/news/Synology-only-partially-removes-drive-restriction-for-Plus-NAS-10742895.html https://www.heise.de/en/news/Synology-only-partially-removes...
  - b3lvedere 1y ago
    I stand corrected. Thank you. I was under the assumption you could use any type of drive from any brand now again. It appears i assumed wrong. Just use any SSD brand, but forced to use Synology branded platter HDDs is not quite acceptable.
    - Jaepa 1y ago
      My guess is that the confusion is very much the point.
tgsovlerkhgsel 1y ago
And they might only be backtracking to get a few more sales until re-applying the restrictions, feeling justified because that's how the devices were originally advertised. The key word in the article being "quietly" - they didn't apologize or even announce the change, it seems. The update also "Added an option to postpone important DSM auto-updates for up to 28 days after the first notification.", suggesting mandatory updates (not sure if those already existed beforehand, or if this is a hidden way of saying "introduced mandatory updates, but you get 28 days before we brick your device if you catch it in time").
- kstrauser 1y ago
  I agree with the first. For the second, Synology has an option to apply important updates automatically, where I think that means infrequent security updates, not routine DSM version bumps. I interpret the new option to mean something like still installing the updates, but after a number of days have passed, presumably to give you time to cancel it if the news blows up with stories of bricked machines.
- rconti 1y ago
  What I don't get is, what's the point of doing it quietly? Bad publicity hurt your sales. How is sneaking in a fix and hoping people notice going to help sales?

by AJRF 1y ago

moffkalast 1y ago

"Synology fucks around and finds out, more at 11"

b3lvedere 1y ago

Meh.. i do kinda forgive them. They tried, they lost, they reveserd their decision and hope to keep their customers (read:sales) happy. There are plenty of companies which would double or triple down their bad decisions and flatly tell the customer is the problem. Our customers usually want nice, but monitor/manageble NASes and Synology was quite acceptable. It got annoying when we could not put in any harddisk we'd wanted, but most of our customers did not really care, so we didn't as well. If you absolutely need superb storage you should stop using NASes anyway and get a far better (but more expensive) solution. Then again if i myself want some NAS functionality, i'd fire up a Debian with Samba using any hardware i want.

Jaepa 1y ago
They did that though. They have doubled down and told the users they were wrong & that this was a needed Eventually relenting because of the consequences isn't a laudable accomplishment. Also it very much appears as they not really relenting, just trying to recover some PR https://www.heise.de/en/news/Synology-only-partially-removes-drive-restriction-for-Plus-NAS-10742895.html https://www.heise.de/en/news/Synology-only-partially-removes...
- b3lvedere 1y ago
  I stand corrected. Thank you. I was under the assumption you could use any type of drive from any brand now again. It appears i assumed wrong. Just use any SSD brand, but forced to use Synology branded platter HDDs is not quite acceptable.
  - Jaepa 1y ago
    My guess is that the confusion is very much the point.

tgsovlerkhgsel 1y ago

And they might only be backtracking to get a few more sales until re-applying the restrictions, feeling justified because that's how the devices were originally advertised. The key word in the article being "quietly" - they didn't apologize or even announce the change, it seems. The update also "Added an option to postpone important DSM auto-updates for up to 28 days after the first notification.", suggesting mandatory updates (not sure if those already existed beforehand, or if this is a hidden way of saying "introduced mandatory updates, but you get 28 days before we brick your device if you catch it in time").

kstrauser 1y ago
I agree with the first. For the second, Synology has an option to apply important updates automatically, where I think that means infrequent security updates, not routine DSM version bumps. I interpret the new option to mean something like still installing the updates, but after a number of days have passed, presumably to give you time to cancel it if the news blows up with stories of bricked machines.
rconti 1y ago
What I don't get is, what's the point of doing it quietly? Bad publicity hurt your sales. How is sneaking in a fix and hoping people notice going to help sales?