3 ms·

that's minimal, not excellent

• epistasis 1y ago
  In a land of below-minimal customer support, minimal customer support becomes excellent.
  • hedora 1y ago
    Also, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).
    • alsetmusic 1y ago
      When you ship them a computer, that also gets repaired. They may replace enough components that it’s essentially new, but it’s a repair.