No joke: I worked at an MSP and we onboarded a huge client, we were supposed to handle their network provisioning/problems through a dedicated service desk tick

No joke: I worked at an MSP and we onboarded a huge client, we were supposed to handle their network provisioning/problems through a dedicated service desk ticketing system. After the B team set everything up, they didn't even get the Z team. A few months in, it turned out NO ONE was logging into their ticketing system at all, so there were hundreds of tickets their engineers had created with no acknowledgement. Just lol.