3 ms·

That is a bit inconvenient but replacing a faulty device is an example of excellent customer service

• goopypoop 1y ago
  that's minimal, not excellent
  • epistasis 1y ago
    In a land of below-minimal customer support, minimal customer support becomes excellent.
    • hedora 1y ago
      Also, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).
      • alsetmusic 1y ago
        When you ship them a computer, that also gets repaired. They may replace enough components that it’s essentially new, but it’s a repair.