3 ms·
Every time I call Apple customer service, they tell me to box up my device and send it in to be replaced. The human element is nice but it's hardly a panacea -
by bigyabai 1y ago
Every time I call Apple customer service, they tell me to box up my device and send it in to be replaced. The human element is nice but it's hardly a panacea - you need trained customer support.
- DiggyJohnson 1y agoThat is a bit inconvenient but replacing a faulty device is an example of excellent customer service
- goopypoop 1y agothat's minimal, not excellent
- epistasis 1y agoIn a land of below-minimal customer support, minimal customer support becomes excellent.
- hedora 1y agoAlso, calling them is an exception path. If you take it into the store, they’re more likely to try fixing it first (often same day).
- alsetmusic 1y agoWhen you ship them a computer, that also gets repaired. They may replace enough components that it’s essentially new, but it’s a repair.