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">85% of answers are helpful & accurate" People can usually tell if an answer isn't helpful, but not always that it isn't accurate. Depending on the context, 8
by pmdr 1y ago
">85% of answers are helpful & accurate"
People can usually tell if an answer isn't helpful, but not always that it isn't accurate. Depending on the context, 85% accurate might not be good enough.
- jagged-chisel 1y ago95% of answers could be accurate. Combined with the 85% that are helpful and you have “85% of answers are helpful & accurate.”
- hiatus 1y agoWho would intentionally downplay their accuracy in marketing materials by conflating the statistic with another?
- lelanthran 1y ago>95% of answers could be accurate. Combined with the 85% that are helpful and you have “85% of answers are helpful & accurate.” Instead of using the lower bound, wouldn't it make more sense to say "85% of the 95% accurate answers are helpful"? Or perhaps "95% of the 85% helpful answers are accurate"? In both cases, the number for "answers that are both helpful and accurate" is lower than 85%.
- eambutu 1y agoYep, the other commenter is right--85% is helpful AND accurate. I'd love for you to give it a try and see if 85% is not good enough though. There's always more to push on quality and the more real feedback we get the better we can prioritize what people need.