They should speak the truth, citing the Amazon policy on the matter, and provide the path for escalation. As it stands, I will vote negatively for any CSR inte

They should speak the truth, citing the Amazon policy on the matter, and provide the path for escalation. As it stands, I will vote negatively for any CSR interaction that doesn't resolve my issue immediately while the conversation is still active, irrespective of whether they say they have addressed it.