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The standard business approach is to update card details before the card expires, instead of relying on service providers sending warnings when payments are alr
by cuu508 1y ago
The standard business approach is to update card details before the card expires, instead of relying on service providers sending warnings when payments are already failing.
- justinclift 1y agoSure. In this particular case it was "expired" early due to some random place guessing the number and the bank rightfully taking precautions. I updated all of the places I remembered, but missed Hetzner and a few others. Only Hetzner didn't have their shit together enough to gracefully notify us. Or account support staff who were at all interested in assisting.
- me-vs-cat 1y agoIt's curious that you use expired to mean "payments were rejected before the expiration was reached".
- justinclift 1y agoSure. Wrote that late at night when overly tired. There's nothing nefarious going on here. I'm still not exactly sure of the correct terminology for the situation. I'd noticed two suspicious transactions on the credit card, rang up my bank about it, and we agreed they'd better generate a new credit card and kill the existing one. I then contacted all of the places that I knew of to update them with the new credit card details. I missed Hetzner and (from rough memory) two others. Only Hetzner wasn't able to handle it correctly.
- sumedh 1y agoLife gets in the way, some things fall through the cracks. A good business will send warnings about expiring cards.