I’m having trouble figuring out from the body of the article what the way mentioned in its title actually was. There’s a list of nice business steps the compan

I’m having trouble figuring out from the body of the article what the way mentioned in its title actually was. There’s a list of nice business steps the company took (and I can’t imagine starting work on the problem in 2018 hurt either), but I don’t expect they were the only ones to take any specific one, so why did Sharpie in particular succeed? What’s the recipe? Automate the crap out of your assembly line and promote (a lucky few among) your former assembly-line workers (who you definitely did not fire when you got high on automation) to technicians? I can’t imagine that’s a rare thought; yet this seems to be a rare success story.