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In my experience in the UK, Amazon is better than consumer protection laws, and miles better than other vendors. They won't question or require lots of informat
by OJFord 1y ago
In my experience in the UK, Amazon is better than consumer protection laws, and miles better than other vendors. They won't question or require lots of information etc. to support things in however many years of warranty, or even outside of it.
Not to mention the standard is 30 day returns, more than double the legally mandated 14 for distance selling.
I don't understand why you were even talking to support - if it was clearly defective within half an hour (much less than 30 days) you could have just created a return yourself without talking to anybody?
- madaxe_again 1y agoBecause it’s Amazon Spain and I live in Portugal - they only do return labels etc. for a collection point 200km from where I live, otherwise, you have to ship stuff back at your own expense. No option to automatically open a return. It’s basically the Amazon uk returns process from 20 years ago.
- microtonal 1y agoThey should repair it under warranty, period. If they cannot make a return label, you can send it back. IIRC they are also responsible for the shipping cost, but they can refund it afterwards when they are not able to create a return label. I think your mistake might be that they are sticking to the letter of the law. Don't ask for your 14-day cool-off period, because strictly I think the product needs to be sealed (though many sellers are more lenient): https://business.gov.nl/regulation/cancellation-period-sale/ https://business.gov.nl/regulation/cancellation-period-sale/ Instead ask for a repair under warranty, which they are required to do as a seller. They cannot point you to the manufacturer, the seller is responsible for handling warranty for the first two years: https://eur-lex.europa.eu/EN/legal-content/summary/product-guarantees-for-consumers.html https://eur-lex.europa.eu/EN/legal-content/summary/product-g...