Where are these horror stories coming from? I've bought thousands of things off amazon for the last 10 years and almost never have a problem, and the price is

Where are these horror stories coming from? I've bought thousands of things off amazon for the last 10 years and almost never have a problem, and the price is at least equal to someplace I'd drive to. Not only do I use prime deliveries, I also watch prime streaming, buy groceries through Fresh, and host things on AWS Their return policies are really lenient too. I bought a computer monitor, didn't like it so I sent it back, bought another and liked it even less, sent it back. The third one I liked, all the returns didn't cost me a thing. Just a few weeks ago, just be accident, I got a refund on a loaf of bread that had been dented, while I was getting service on something else. Nothing is perfect, but their online chat support has resolved any problem I've had, even if it took some effort. I don't want to sound like an ad although I probably do, but what am I doing right? Do I somehow, instinctually, avoid products that will be trouble? If things were as bad as the comments suggest, I don't think amazon would be still in business. If this is enshittification, more please.