3 ms·
Once it’s nice and cosy with a customer base that won’t leave unless it’s truly awful to them, a company no longer has to really do anything right. Plenty of d
by cadamsdotcom 1y ago
Once it’s nice and cosy with a customer base that won’t leave unless it’s truly awful to them, a company no longer has to really do anything right.
Plenty of dumb stuff can happen on the inside with no penalty.
That’s the game you’re in.