3 ms·
For drive issues, this is easy. Have a stack of replacements on hand and just open a "remote-hands" ticket with the CoLo provider to swap out the drive. This
by rtp4me 1y ago
For drive issues, this is easy. Have a stack of replacements on hand and just open a "remote-hands" ticket with the CoLo provider to swap out the drive. This can usually be done in 1-2hrs from opening the ticket.
For server issues; again, pretty easy. Just use iKVM/IPMI and iPXE to diagnose a faulty server. Again, using "remote-hands" from the CoLo provider can help fix problems if your staff does not have the skills.
- Aurornis 1y agoIn my experience, the issues that take 80% of your time are the unexpected edge cases, not the easy fixes. Swapping drives is basically the easiest fix. The issues that cause the most problems are the hard to diagnose ones like the faulty RAM that flips a bit every once in a while or the hard drive controller that triggers an driver bug with weird behavior that doesn’t show up in the logs with anything meaningful.
- rtp4me 1y agoSure, but realistically, how often does this really happen? I have probably replaced 3 or 4 DIMMs over the past few years. Hardware is very reliable these days.