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>> you can actually contact real humans as a workspace customer easily. This is only relative to the experience when you're a free google account user. Compare
by skeeter2020 1y ago
>> you can actually contact real humans as a workspace customer easily.
This is only relative to the experience when you're a free google account user. Compared to alternatives like Fastmail contacting support - and actually getting a successful resolution - is still very difficult. I finally switched our org after many years when Google announced yet another price increase (nominally for things I don't want or need) and I really wish we'd gone sooner.
- hackernewds 1y agoMy anecdata counteracts your anecdata. Now how do we resolve this?
- isoprophlex 1y agoIn the face of uncertainty I've found being wary of faceless megacorps to be a pretty useful stance
- delichon 1y agoOut of the crooked timber of humanity, no straight thing was ever made.
- ritzaco 1y agoyep I had an issue with an ownership change of a Google Workspace account recently and to their credit it was fairly easy (as a paying customer) to find a human to talk to who could escalate to someone who could fix the issue. It still was an annoying process that took a couple of hours instead of a couple of minutes, but they certainly didn't just ghost me or leave me out for dead.