"He recites 11.2 to me. I again attempt to explain in detail how the app works, how Stripe works, and how we use Stripe with the various apps and products we ha

"He recites 11.2 to me. I again attempt to explain in detail how the app works, how Stripe works, and how we use Stripe with the various apps and products we have. He stands firm." I once had this argument with a tech over a macbook apple care repair. My screen cable was broken, no display. They opened and found a coffe stain on the case from many months prior. He said I had water damage. I asked what part is damaged by the water. We must have went back and forth 20+ times on this detail. Nothing was damaged by the water, they found an old stain on the case! After shipping it to them twice with no repair, finally I cleaned it out entirely with a qtip and took it to an authorized service center. Fortunately the tech there was able to negotiate the claim for the busted cable. Was it because I already have a few apple care repairs and was near the end of my term? No, the phone operator was trained robotically to repeat the same nonsensical phrase ad infinitum.