4 ms·
If people didn't like their service, wouldn't most of them ask for a refund (which would not be classified as a chargeback)? I believe chargebacks are usually i
by anuraggoel 18y ago
If people didn't like their service, wouldn't most of them ask for a refund (which would not be classified as a chargeback)? I believe chargebacks are usually intended for charges that the customer thinks are fraudulent.
- there 18y agoa refund would have to go through 37signals, and they don't give refunds (http://www.37signals.com/refund http://www.37signals.com/refund). a chargeback just avoids the middleman and gets the customer his money back.
- petercooper 18y agoA lot of companies say they have no refund policy in public, but will refund if a customer complains enough or threatens a chargeback (just because it's so annoying to deal with). A company like 37signals needs to say they don't give refunds to deflect complaints regarding if you close your account half way through a month.. "Why don't we get half this month's payment back?" etc, which would be an administrative nightmare.
- boredguy8 18y agoIf prorating your service is an "administrative nightmare" you have issues.