Good human customer service may be a turn off for VCs hoping for a unicorn. It doesn't scale infinitely, so if you need customer service to make your thing go -

Good human customer service may be a turn off for VCs hoping for a unicorn. It doesn't scale infinitely, so if you need customer service to make your thing go - and presumably you do otherwise you wouldn't have a rep for good service, you'd have no service and no one would notice - your product probably isn't going to go stratospheric.