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The last time I contacted them, yes, they did leave a lot to be desired and the response was very "cut & paste" as you've labelled it. I have a theory that the
by jamiecurle 14y ago
The last time I contacted them, yes, they did leave a lot to be desired and the response was very "cut & paste" as you've labelled it.
I have a theory that the larger the company, the higher the threshold of incompetence is.
However they are armed with a massive set of t&c's which you've agreed to. So whilst they did eventually do the right thing, they're under no obligation to do anything other than follow their rather long t&c's to the letter.
It would be super if Apple gave the experience of contacting their CSR's to their design team with the mission of 'making it just work'.
- ig1 14y agoT&Cs don't over-ride consumer law.
- jason_slack 14y agoThis was my thought too. I mean I literally contacted them minutes after I clicked the button, realizing that they forced the HD content on me when I dont mind SD and I appreciate the lower price. I am asking my bank for help with this as I have been feeling that Apple has an "We are Apple, suck it" attitude more and more. Dont get me wrong, I am a huge Apple fan, I have been since I received my first PowerPC 6100 in high school (around 1995). But they used to care more, they used to realize they had to always be making great products to stay going. Now, they just EXPECT everyone to think their products are great wether they are still producing them or not. There is a difference. They are "Thinking Differently" now-a-days. "we have power" vs "we need you to succeed"