NBNZ, but given that I haven't set a PIN for at least 10 years they may have changed the process. Same for online banking. When I last did it the PIN was a sec

NBNZ, but given that I haven't set a PIN for at least 10 years they may have changed the process. Same for online banking. When I last did it the PIN was a secure keypad, and online banking required them to send a letter and then authenticate in branch. Photo ID was required for both steps.