My boss actually caught them lying one time on camera. They're incentivized to lie, since a late delivery is entitled to a full refund (for the shipper) and los

My boss actually caught them lying one time on camera. They're incentivized to lie, since a late delivery is entitled to a full refund (for the shipper) and loss of revenue. (I work for Refund Retriever; we audit for late deliveries for Fedex/UPS)