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Accordion Style Checkouts – the Holy Grail of Checkout Usability?
- givan 14y agoThere are multiple problems with checkout done with steps either accordion or not, it hides valuable information, you need to do x steps until you get to payment/delivery step to see if your preferred option is available. Most website don't bother having a page with details regarding all accepted payment/delivery details and people go directly to the checkout hoping to see all options there but when they see all those steps and forms to fill in, they quit. I think the best way is to have a fat free checkout and ask only absolutely necessary things and put checkboxes where additional information might be needed to show the necessary inputs, in this way having everything on one page without steps is possible and is less typing for the user and he is shown everything he needs to know to place the order.