People don't care about single specific change. But they notice and are annoyed when it becomes a trend and half of the market is turning to generic boring same

People don't care about single specific change. But they notice and are annoyed when it becomes a trend and half of the market is turning to generic boring sameness. So they latch on to the current culprit. I think people in general value identity of the brands more than many brands themselves do. And the change is in some ways attack to them, not to the brand.