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Hmmm... I would argue the disengagement of citizens and the lack of participation is not strictly because of organizational size. It is the fact these organiza
by rawgabbit 1y ago
Hmmm... I would argue the disengagement of citizens and the lack of participation is not strictly because of organizational size. It is the fact these organizations cannot care less about their customers, citizens, or the law. These rogue organizations are typically large.
The cause of disengagement is that organizations, large or small, are not responsive to customers needs or citizens needs. In many cases, they are actively working to the detriment of their own customers and the country at large.
This is due to regulatory capture. It is that simple.
- actionfromafar 1y agoAnd regulatory capture is best done as a large organisation.
- darkwater 1y agoUnresponsiveness is still a factor of size. First, there are numbers: typically only of X% of clients will have problems. As a company, you can either fix that problem or ignore it. If you ignore it, eventually the customer will churn. Now, if the market is made of 5-6 mega-corps, as a churned customer you have only a few options for a migration. That will rise (eventually) your bar to churn out. If the market was made of 2000 small companies, you have much more options and companies are forced to better interact with you. Also, with a smaller user base a user churning is a higher percentage of revenue loss so, they are even more interested.