4 ms·

And what percentage of people will take them to court just to get them to refund their ticket? Airlines have full time lawyers with nothing to do but push pape

And what percentage of people will take them to court just to get them to refund their ticket? Airlines have full time lawyers with nothing to do but push paper around. Why are we making it harder for the consumer to resolve an issue when the flight is clearly cancelled? They just want to force you into weird store-credit style refunds so that you cannot go to a competitor or choose not to travel.

cosmicgadget 1y ago
> And what percentage of people will take them to court just to get them to refund their ticket? If there is any upside to mandatory binding final arbitration, it's that proceedings are cheaper and quicker. It might be that the arbitrators decide to universally rule in favor of the airlines amidst unambiguous evidence that the airlines took money and canceled the service, but seems unlikely. It's also a huge risk on the part of the airlines to decide that their official policy is to stiff customers and hope it works out in arbitration. > Why are we making it harder for the consumer to resolve an issue when the flight is clearly cancelled? Because we elected the guy who said he would, going so far as to ensure he had a majority in both houses of Congress. > They just want to force you into weird store-credit style refunds so that you cannot go to a competitor or choose not to travel. Lol yes that is exactly it. I wouldn't have written that stuff above if I knew you were going to correct yourself.
- itopaloglu83 1y ago
  There are so many things to know, the world moves fast, so everything keeps changing constantly. It’s impossible for people to keep up and instead of providing a service, some airlines are trying to benefit from it knowing that folks will not claim their refunds or fee meals etc. I wish every flight cancellation and delay emails had FAQ style “what are my choices” section where you can see your right clearly.

cosmicgadget 1y ago

> And what percentage of people will take them to court just to get them to refund their ticket? If there is any upside to mandatory binding final arbitration, it's that proceedings are cheaper and quicker. It might be that the arbitrators decide to universally rule in favor of the airlines amidst unambiguous evidence that the airlines took money and canceled the service, but seems unlikely. It's also a huge risk on the part of the airlines to decide that their official policy is to stiff customers and hope it works out in arbitration. > Why are we making it harder for the consumer to resolve an issue when the flight is clearly cancelled? Because we elected the guy who said he would, going so far as to ensure he had a majority in both houses of Congress. > They just want to force you into weird store-credit style refunds so that you cannot go to a competitor or choose not to travel. Lol yes that is exactly it. I wouldn't have written that stuff above if I knew you were going to correct yourself.

itopaloglu83 1y ago
There are so many things to know, the world moves fast, so everything keeps changing constantly. It’s impossible for people to keep up and instead of providing a service, some airlines are trying to benefit from it knowing that folks will not claim their refunds or fee meals etc. I wish every flight cancellation and delay emails had FAQ style “what are my choices” section where you can see your right clearly.