If you track them while working you’ll focus on hourly productivity rather than annual productivity and customer satisfaction. My postman has literal love lette

If you track them while working you’ll focus on hourly productivity rather than annual productivity and customer satisfaction. My postman has literal love letters by children written on houses on the block, makes sure you never loose any important documents, and so generally amazing, and I’m sure if you looked at his « number of houses per hour » metric it’d look bad.