A team needs some spare capacity to deliver at full potential. It may sound counterintuitive, but a team working at 100% capacity is brittle and inefficient. S

A team needs some spare capacity to deliver at full potential. It may sound counterintuitive, but a team working at 100% capacity is brittle and inefficient. Some spare capacity, or slack, is necessary to hit peak throughput. Slack lets the team adapt when reality inevitably throws a wrench in the works.