Actually, reading this blog post http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-comment-on-h-0/#.UFe-Wfrnb4e http://blog.freshdesk.com/the-freshdesk

Actually, reading this blog post http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-comment-on-h-0/#.UFe-Wfrnb4e http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... it sounds like they kind of know what they are doing. There's a huge need for non-crappy helpdesk software. I wonder if the gamification was a last minute addon?