3 ms·
Freshdesk Wants To Make Customer Service Fun With Game Mechanics
- dholowiski 14y agoI wanted to get other hn'ers thoughts on this. As someone who's done technology support for 15 years, I would be offended and insulted if someone tried to change my job into a game.
- Edmond 14y agosounds like the typical current consumer web gimmick. I am sure the mention in techcrunch is well worth the silliness of it all:)
- dholowiski 14y agoActually, reading this blog post http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-comment-on-h-0/#.UFe-Wfrnb4e http://blog.freshdesk.com/the-freshdesk-story-how-a-simple-c... it sounds like they kind of know what they are doing. There's a huge need for non-crappy helpdesk software. I wonder if the gamification was a last minute addon?