They do and I can find no mention of anything he talks about in his email being prohibited in their terms of service. I can't even find a TOS at all for that m

They do and I can find no mention of anything he talks about in his email being prohibited in their terms of service. I can't even find a TOS at all for that matter. However, as he has responded in this way, we might just try and reach out to other companies in the same industry and see if they would be more receptive. Our approach has been by email and postal mail thus far, but I think we'll start making some calls this week. Thank you for your advice.