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If there is a market for this, great. But even though I do user support on a daily basis, I don't see myself using this anytime soon. I rather create screen cas

If there is a market for this, great. But even though I do user support on a daily basis, I don't see myself using this anytime soon. I rather create screen casts or take screen shots. It's exactly the same thing, but I only have to do it once and then it can be viewed by everyone. I also like to have instructions written down, either in a support forum or in an e-mail. The user can go back and read the instructions again, if he struggles with the same problem the next time. Also, I can write most support e-mails in less then five minutes. Phone calls take way longer most of the times.

dshipper 14y ago
That's a great point, we're thinking about allowing you to record sessions down the line and re-use them. For many companies screensharing is an integral part of the support process already, it's just slow and requires downloads. We're solving that problem for them. There are definitely many companies that don't need this. E-commerce companies for example tend to get support requests that don't require screensharing e.g. "Can I get free shipping?" That reality is totally fine with us, because it allows us to concentrate our efforts on a small group of companies that really need this. Thanks for the feedback!