We once had a customer on a project that we'd messed up. I told the customer I was sorry about that and that I'd make an effort to fix the problem. I could see

We once had a customer on a project that we'd messed up. I told the customer I was sorry about that and that I'd make an effort to fix the problem. I could see they were happy to hear that. But afterwards my manager called me at home and got mad I'd said sorry to them. His philosophy was never to apologize. Funny thing, later on that customer offered me a better paid position...