He's hitting the nail on the head. As for the reasons... there are multiple culprits at work here. - complexity of modern systems - reliance on third party lib

He's hitting the nail on the head. As for the reasons... there are multiple culprits at work here. - complexity of modern systems - reliance on third party libraries that suffer from all the same problems - underfunding - understaffing - QA next to non-existant or "sourced out" to support staff - unrealistic deadlines - incompetence (that was always a problem, but combined with the lack of QA becomes more apparent to the end user) Basically the issue is we all want more, for less money, in a short amount of time. And I think we've hit the ceiling for that as far as the human factor is concerned.