The same thing jumped out at me. Probably because of the months I spent in 2004, staring at the combined desktop + Palm OS databases helpful customers had email

The same thing jumped out at me. Probably because of the months I spent in 2004, staring at the combined desktop + Palm OS databases helpful customers had emailed in, wondering how things had gotten to their present state. We controlled the code and data 100% on both sides and I still never got it working really well.