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Did you escalate? I've found that sometimes CS first response is not always satisfactory but escalating and reminding them of the laws does work.
by sersi 1y ago
Did you escalate? I've found that sometimes CS first response is not always satisfactory but escalating and reminding them of the laws does work.
- a2128 1y agoI tried, but they basically said we can't help anymore in this matter and disconnected me and I saw no further way to escalate. This was in the US. In the EU when I had another problem with Amazon and CS was unhelpful I was able to escalate via relevant authorities and it eventually got someone from Executive Customer Relations to send an actual human-written email apologizing for the whole ordeal and resolving my situation
- qingcharles 1y agoIf you still want to try to resolve this, send me an email (link in bio) and I'll give you the emails of the exec team.