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> Amazon collected the money and just did not care, they need to be held accountable for these things. Whenever this happened with me, Amazon was pretty quick
by wdr1 1y ago
> Amazon collected the money and just did not care, they need to be held accountable for these things.
Whenever this happened with me, Amazon was pretty quick to offer a refund/replacement.
- siliconpotato 1y agoWhen you noticed it, you mean
- baubino 1y agoThey are very quick to refund/replace and I wonder if it’s because they have no way to track an item’s origin to a specific seller so they just treat the refund as a small cost in an otherwise very profitable system for them.
- drdec 1y agoThey are quick to refund/replace because most of the items sold are returnable and "replace" is just a second order. Basically you have the ability to self service this. So it's a quick way for a CSR to satisfy a customer without doing anything special.