19 ms·

We need public open bug tracking. For everything. No more "put your bug in here, trust us, we'll fix it". They won't. They'll say you're the only one with the

by nodata 14y ago

We need public open bug tracking. For everything. No more "put your bug in here, trust us, we'll fix it". They won't. They'll say you're the only one with the problem. Everyone will be so uninspired they won't report bugs.

Tichy 14y ago
Well, you could use Linux if you really care for open bug tracking...
- nodata 14y ago
  That makes no sense. What if I find a generic hardware problem with my laptop? or a general problem with my apartment complex? If I have a problem on a Mac, I can report it. I will get no feedback, and maybe the problem will get fixed. If it does get fixed, I will get no information about if my bug report led to the fix: the feedback loop is missing - there is no incentive to report a bug.
  - Tichy 14y ago
    Then don't use a Mac. With your appartment complex, I assume you'll receive feedback from the owner or eventually you'll move to a more responsive place. Open source hardware is a problem, agreed - I hope in the future there will be more of it available. Even open source houses, why not. If there is an open source plan for a house, maybe there will be a community fixing common problems with it.
    - nodata 14y ago
      > Then don't use a Mac. Your solution to the dead-end of reporting bugs to Apple, is to recommend that I don't use a Mac? No, the solution is that Apple open their bug reporting up.
      - Tichy 14y ago
        They don't seem to want to do that. Now what?
        nodata 14y ago
        Get lots of technical people who want good bug reporting to want open bug tracking.
        nathan_long 14y ago
        Or maybe better: create a tool for filing bugs with Apple which also files them in an open database. Make the tool super nice to use, the bugs super easy to browse and search (as in SEO), and market the heck out of it. If it gets enough attention, Apple will have to care.
        Tichy 14y ago
        Isn't that what companies like getsatisfaction provide? How are they doing on the Apple front? Edit: to clarify, I was under the impression that there are already companies that provide "complaint forms" (bug trackers) for products of other companies. So I was wondering if they provide such a tracker for Apple and how much activity it provides. I thought getsatisfaction was such a company, but maybe it was another one.
        jpoehls 14y ago
        I ran across Open Radar (http://www.openradar.me http://www.openradar.me) the other day. It doesn't file the bug with Apple for you but it does provide the open database.
  - rwallace 14y ago
    Am I the only one who doesn't want to hear feedback when I report a bug? Seriously, more often than not the feedback is an excuse why they aren't going to fix it. Look, if you aren't going to fix the bug then you aren't; so be it; your choice. But don't tell me your excuse. I don't want to hear it. It will just annoy me and tempt me to get into an argument and waste both our time. Just throw my bug report in the recycle bin and we can both get on with our lives. (Mind you there has to be a feedback capability for the rarer occasions when the programmer needs to ask for clarification about how to reproduce the bug.)
- danielweber 14y ago
  So wait a few years and find them all closed? Jwz's experience: http://www.jwz.org/doc/cadt.html http://www.jwz.org/doc/cadt.html
GFischer 14y ago
Public open bug tracking is good, but sometimes the product owner still doesn't care. My own personal example is Issue 2600 in Android, which hasn't been fixed several years after it was first , and is a big issue for us non-English-character users (particularly the ñ spanish character ). http://code.google.com/p/android/issues/detail?id=2600 http://code.google.com/p/android/issues/detail?id=2600
- res0nat0r 14y ago
  I'd attribute this to the product owner doesn't have enough staff or time for this bug which isn't affecting enough people to fix. The good thing with open bug trackers? You can contribute a patch if upstream is ignoring your request or taking too long to fix it.

by nodata 14y ago

Tichy 14y ago

Well, you could use Linux if you really care for open bug tracking...

nodata 14y ago
That makes no sense. What if I find a generic hardware problem with my laptop? or a general problem with my apartment complex? If I have a problem on a Mac, I can report it. I will get no feedback, and maybe the problem will get fixed. If it does get fixed, I will get no information about if my bug report led to the fix: the feedback loop is missing - there is no incentive to report a bug.
- Tichy 14y ago
  Then don't use a Mac. With your appartment complex, I assume you'll receive feedback from the owner or eventually you'll move to a more responsive place. Open source hardware is a problem, agreed - I hope in the future there will be more of it available. Even open source houses, why not. If there is an open source plan for a house, maybe there will be a community fixing common problems with it.
  - nodata 14y ago
    > Then don't use a Mac. Your solution to the dead-end of reporting bugs to Apple, is to recommend that I don't use a Mac? No, the solution is that Apple open their bug reporting up.
    - Tichy 14y ago
      They don't seem to want to do that. Now what?
      - nodata 14y ago
        Get lots of technical people who want good bug reporting to want open bug tracking.
        nathan_long 14y ago
        Or maybe better: create a tool for filing bugs with Apple which also files them in an open database. Make the tool super nice to use, the bugs super easy to browse and search (as in SEO), and market the heck out of it. If it gets enough attention, Apple will have to care.
        Tichy 14y ago
        Isn't that what companies like getsatisfaction provide? How are they doing on the Apple front? Edit: to clarify, I was under the impression that there are already companies that provide "complaint forms" (bug trackers) for products of other companies. So I was wondering if they provide such a tracker for Apple and how much activity it provides. I thought getsatisfaction was such a company, but maybe it was another one.
        jpoehls 14y ago
        I ran across Open Radar (http://www.openradar.me http://www.openradar.me) the other day. It doesn't file the bug with Apple for you but it does provide the open database.
- rwallace 14y ago
  Am I the only one who doesn't want to hear feedback when I report a bug? Seriously, more often than not the feedback is an excuse why they aren't going to fix it. Look, if you aren't going to fix the bug then you aren't; so be it; your choice. But don't tell me your excuse. I don't want to hear it. It will just annoy me and tempt me to get into an argument and waste both our time. Just throw my bug report in the recycle bin and we can both get on with our lives. (Mind you there has to be a feedback capability for the rarer occasions when the programmer needs to ask for clarification about how to reproduce the bug.)
danielweber 14y ago
So wait a few years and find them all closed? Jwz's experience: http://www.jwz.org/doc/cadt.html http://www.jwz.org/doc/cadt.html

GFischer 14y ago

Public open bug tracking is good, but sometimes the product owner still doesn't care. My own personal example is Issue 2600 in Android, which hasn't been fixed several years after it was first , and is a big issue for us non-English-character users (particularly the ñ spanish character ). http://code.google.com/p/android/issues/detail?id=2600 http://code.google.com/p/android/issues/detail?id=2600

res0nat0r 14y ago
I'd attribute this to the product owner doesn't have enough staff or time for this bug which isn't affecting enough people to fix. The good thing with open bug trackers? You can contribute a patch if upstream is ignoring your request or taking too long to fix it.