>Yes, the technology is incredibly complex and represents a huge transformation in the way we do things, but a customer doesn't and shouldn't need to understand

>Yes, the technology is incredibly complex and represents a huge transformation in the way we do things, but a customer doesn't and shouldn't need to understand that, and certainly shouldn't be offered the complexity as an excuse for it not working correctly. In some ideal world, where you can have things with MILLIONS of moving parts and TRILLIONS of states, designed by mere mortals and still have them be faultless, yes. In the real world, the customer will have to settle for things not being 100% perfect. He can now do things unheard of even in science fiction 20-30 years ago, and takes for granted things only appearing like 6 years ago (e.g YouTube). >Given the fact that most (all?) of the products mentioned in the post have some kind of price associated to using them, its not unreasonable to expect they work correctly. I think that, yes, it is unreasonable. That you pay for something doesn't mean anything related to it's error margin. You cannot demand the impossible just because you paid for something. It's like saying: "hey, I paid for this car, why does it is disfigured when it crashes and can kill me?". Consumer products (non digital) break all the time. You can even pay top dollar and yet have crap food served to you. And all those are far less complex than software.