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It's understandable why you would need to do that. I'm not against subscriptions in cases like this. From my side as a customer, here's what I would need to se

It's understandable why you would need to do that. I'm not against subscriptions in cases like this. From my side as a customer, here's what I would need to see before supporting you: 1. A one off payment to own the current version of the device. This must include the ability to download all of my data that I generate from using the device. It can be in raw, unporcessed form. 2. A subscription is acceptable but would pay for cloud based data processing, generating reports etc. Processing and storing my data, in other words 3. A clear privacy policy stating that you will never sell my data in either raw or processed form. But I assume as a medical device that's already in place?

pedalpete 1y ago
Thanks for the comment. We'll be clearer on the privacy policy. We're not yet regulated as a medical device. The data download has been discussed, it's not currently in the product. We actually take a different approach on the subscription. The processing of your sleep data itself is included with the device. It's the stimulation, which we believe is where the value is, which the subscription covers. Of course there is extra processing with the stimulation as well. We're not there yet on downloading of data. It's been discussed, and we currently provide raw data to researchers. So few people would know what to do with raw EEG data. We've seen other companies provide EEG downloads in the past, only to remove the feature, and we'd like to have a better understanding of why. I know from my previous start-up, supporting data download added support overhead, and that was just location data.