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> Non-cancelable, of course Have you contacted Microsoft and they rejected your request? EU is not asking SaaS providers to implement a 'Cancel Anytime' button

> Non-cancelable, of course Have you contacted Microsoft and they rejected your request? EU is not asking SaaS providers to implement a 'Cancel Anytime' button. EU is not banning SaaS providers from selling one-year subscription either. > this article You mean this AI slop. The OP's article has very little to do with what EU Data Act is. A much better article explaining EU Data Act: https://www.twobirds.com/da/insights/2025/the-data-act-what-mandatory-switching-rights-mean-for-fixed-term-saas-models https://www.twobirds.com/da/insights/2025/the-data-act-what-...

spwa4 1y ago
That article still says that "the likely outcome is that providers will be required to refund customers for the unused portion of prepaid terms". So can I now call Microsoft and get 75% of my Office 365 subscription back?
- raincole 1y ago
  From my understanding, yes. Microsoft should give {unused portion} - {operation cost of migration} back with you if they're compliant with EU laws. Actually, I expect they'd do that. I actually contacted Adobe support many years ago to complain about the cancel fee, and they did cancel the cancel fee for me.
- bilekas 1y ago
  > That article still says that "the likely outcome is that providers will be required to refund customers for the unused portion of prepaid terms". You say it like that's a bad thing, surely that's fair actually?
  - spwa4 1y ago
    I expect that in the EU, this is somehow only going to apply to small EU companies. I'm sure there's technical reasons for that, that are currently thoroughly de-emphasized, difficult to find, but that will be the outcome. This is also too little, too late, as usual in the EU. Extremely large companies have already profited incredibly of of this. Plus, most provisions are again people, business people, refusing to pay for software. As a software engineer, I can't say I like this idea.

spwa4 1y ago

That article still says that "the likely outcome is that providers will be required to refund customers for the unused portion of prepaid terms". So can I now call Microsoft and get 75% of my Office 365 subscription back?

raincole 1y ago
From my understanding, yes. Microsoft should give {unused portion} - {operation cost of migration} back with you if they're compliant with EU laws. Actually, I expect they'd do that. I actually contacted Adobe support many years ago to complain about the cancel fee, and they did cancel the cancel fee for me.
bilekas 1y ago
> That article still says that "the likely outcome is that providers will be required to refund customers for the unused portion of prepaid terms". You say it like that's a bad thing, surely that's fair actually?
- spwa4 1y ago
  I expect that in the EU, this is somehow only going to apply to small EU companies. I'm sure there's technical reasons for that, that are currently thoroughly de-emphasized, difficult to find, but that will be the outcome. This is also too little, too late, as usual in the EU. Extremely large companies have already profited incredibly of of this. Plus, most provisions are again people, business people, refusing to pay for software. As a software engineer, I can't say I like this idea.