I bet they have a team of people whose job is to keep employees in a kind of trance. Part of that would involve responding swiftly to employee concerns so that

I bet they have a team of people whose job is to keep employees in a kind of trance. Part of that would involve responding swiftly to employee concerns so that the employees maintain the illusion that the company cares and that it was just a mistake. From the perspective of the employees, they must think their employers are extra nice. They must think it reflects the broader reality of how they treat everyone else.