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Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?
by robofanatic 1y ago
Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?
- rchaud 1y ago"Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’" https://fortune.com/2025/09/02/salesforce-ceo-billionaire-marc-benioff-ai-agents-jobs-layoffs-customer-service-sales/ https://fortune.com/2025/09/02/salesforce-ceo-billionaire-ma...