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Great you are owning the mistake and fixing it. May I suggest a public post mortem so that the doubters can see that you went after the root cause? Might be i
by dakial1 1y ago
Great you are owning the mistake and fixing it.
May I suggest a public post mortem so that the doubters can see that you went after the root cause?
Might be interesting for HN as well as big companies have mistakes in policy, teams and automated collections...
- flare_blitz 1y agoThere is about as much ownership here as a squatter in a two-bedroom apartment. They are apologizing because they got caught, not because they genuinely believe they messed up.
- Braxton1980 1y agoSomeone suggested the possibility that the org status change which moved them out of the "not for profit". After this the billing department might just get a list of companies that are behind and start a process.
- flare_blitz 1y agoNo, I’m pretty sure Slack was never a “not for profit” company. Most not-for-profits do not ambush their customers with $250k bills on a week’s notice. I’ve seen debt collectors less predatory than this.
- Braxton1980 1y agoI'm referring to Hack Club. Am I incorrect about the details related to not for profit?
- didntknowyou 1y agozero owning of the mistake. calling it an 'oversight' with no real apologies is just a brush off