Right, but they weren't making money on that either, only $5k/yr. This wouldn't happen to a "top arr client" or whatever is the tiering their account managers f

Right, but they weren't making money on that either, only $5k/yr. This wouldn't happen to a "top arr client" or whatever is the tiering their account managers follow. Here it likely was the exact opposite: the long tail of low-paying clients is annoying to manage compared to how much they bring cumulatively. So the client had been given a choice of either becoming a high-paying client or stop being a client altogether.