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Yes, they fucked up -- not by charging more, but by saying "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice. Knowing tha
by mcherm 1y ago
Yes, they fucked up -- not by charging more, but by saying "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice.
Knowing that they would consider treating ANY customer that way means no other customer should use their services.
- nyeah 1y agoHow have so many commenters missed this point?
- 2muchcoffeeman 1y agoAre they actually treating their bigger customers this way? Anyone with an account manager is probably fine. Anyone that will potentially be a big customer is getting wined and dined when closing deals. So who is being affected? The lowest tier customers? From their short term perspective I think they’ve just shed all the “low value” customers almost over night. And I’m sure orgs with enough spend can negotiate a bit. I’m not saying I would use slack or that they are good. Just that I think they thought about this.
- throwaway290 1y ago> "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice no notice? it is clearly one week notice