4 ms·
Did they fuck up? I think they either want a reasonable revenue stream from users or they don’t want the overhead of maintaining those users. From a Slack pers
by 2muchcoffeeman 1y ago
Did they fuck up? I think they either want a reasonable revenue stream from users or they don’t want the overhead of maintaining those users.
From a Slack perspective, it seems reasonable.
- eptcyka 1y agoI will never create a new slack workspace unless forced to. Unless this non-profit is costing them more than what they were paying, I doubt this move made any business sense. And if it cost them more than 5000$ a year to support these users, there's either more to the story or Slack as a company has been heavily overvalued.
- mcherm 1y agoYes, they fucked up -- not by charging more, but by saying "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice. Knowing that they would consider treating ANY customer that way means no other customer should use their services.
- nyeah 1y agoHow have so many commenters missed this point?
- 2muchcoffeeman 1y agoAre they actually treating their bigger customers this way? Anyone with an account manager is probably fine. Anyone that will potentially be a big customer is getting wined and dined when closing deals. So who is being affected? The lowest tier customers? From their short term perspective I think they’ve just shed all the “low value” customers almost over night. And I’m sure orgs with enough spend can negotiate a bit. I’m not saying I would use slack or that they are good. Just that I think they thought about this.
- throwaway290 1y ago> "pay us 10x your annual rate within 1 week or we destroy all your data", with no notice no notice? it is clearly one week notice