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Why is it that when people fuck up you'd expect free stuff? If I order something at a nice restaurant and it isn't to my liking, I'll tell them and they'll fix
by potatolicious 14y ago
Why is it that when people fuck up you'd expect free stuff?
If I order something at a nice restaurant and it isn't to my liking, I'll tell them and they'll fix it. I don't expect my meal comped or discounted.
Likewise, if I buy a pair of shoes and the stitching comes out early, I'll take them back and exchange them, I wouldn't expect them to just toss me another free pair.
So when GoDaddy screws up, I expect them to fix it and do their best to make sure it doesn't happen again. An acknowledgment and assumption of responsibility is great. To say that everyone deserves free stuff from this is IMO pushing it.
- paxswill 14y agoBecause GoDaddy hasn't invented a viable time machine. In both of your examples, the seller goes back and rights the wrong. In GoDaddy's case, the good they sell is a continuous service, and the lack of service for some period of time may have had some consequence to their customer. Because GoDaddy can't go back and ensure that whatever consequence doesn't occur, the only way they can try to make up for it is by providing a service credit.
- connortomas 14y agoTo be fair, I think this is slightly different. Customers paid for a service with high uptime, and they didn't get what they paid for. That downtime likely resulted in losses (both monetary, and in terms of reputation) for many of those customers. Sure, Go Daddy don't need to provide anything free, but it probably makes good business sense as a gesture of goodwill. (Go Daddy are providing a 30% discount on domains to existing customers, but this doesn't sit right with me. The title of a ZDNet piece nails it: "GoDaddy says sorry, now go buy something").